Boomworks' Enhanced Delivery Program connects Customer Experience (CX) and User Experience (UX) initiatives to strategic outcomes. Our program seamlessly integrates CX strategy and UX components across your organisation, ensuring your projects align perfectly with cross-business integrations. This results in a cohesive and exceptional user experience throughout the entire organisation.

The Enhanced Delivery Program explores opportunities and strategic spaces through ideation, concept development, validation, and detailed solution design. With a strong focus on user engagement and validation at every step, this program delivers a unified roadmap for the future that can start delivering results today.

The Boomworks Strategic Innovation approach is based around future horizons. We foster innovation that generates valuable outcomes by aligning with organisational goals that focus on the future.

Utilising combined elements of our Digital Experience Innovation and CX2030 Catalyst Projects, we identify gaps in the current digital experience landscape and articulate unified experience concepts to guide strategic innovation initiatives. This includes developing Future Service Opportunities and evaluating ideas based on their desirability and marketability to pinpoint the most promising options for implementation.

Our capability-building initiative for digital innovation and product strategy teams is designed to drive continuous improvement through the integration of our EDP methodology. This introduces new ways of working with an engaged and structured employee experience approach.

Boomworks Capability Uplift aims to build institutional capabilities within existing teams. To stay competitive, organisations need to develop these capabilities by effectively combining people, processes, and technology to consistently surpass market offerings. Our goal is to transform your digital delivery approach from a 'set and forget' model to a 'holistic, future-focused' solution service.

CX2030 is our approach to developing your Customer Experience Vision. It embodies your organisation's commitment to aligning customer and digital experiences with future audience expectations across all levels. It establishes a collaborative framework for departments and business units to support diverse audience segments effectively. Understanding the evolving behaviours and needs of these segments is pivotal in shaping robust digital strategies. This initiative aims to develop a distinctive Customer Experience (CX) proposition that not only provides valuable insights but also offers a forward-looking approach to engaging your organisation's audience.

As part of this Catalyst Project, we will define a clear and compelling CX proposition that guides an understanding and engagement strategy for your audience. We will explore future horizons to uncover emerging CX opportunities and scenarios, as well as adjacent possibilities. These are combined to  inform the shaping of your "Next" Roadmap for 2030 or beyond. This continuous process ensures that your digital initiatives remain dynamic and responsive to evolving audience expectations and industry trends.

Going beyond a standard ‘discovery’ line item, a Boomworks Deep Dive Discovery Catalyst Project is the basis for defining cutting-edge and impactful digital solutions.

Starting with Boomworks’ Immersions, we delve into your organisation’s potential through thought-provoking and engaging sessions with your project team, stakeholders, and audience. We combine these findings with SME interviews and both quantitative and qualitative customer-centric research. This process provides a clear understanding of your digital position, uncovers opportunities and delivers insights into your audience's desired experience.

Leveraging knowledge gained from Immersions we conduct an Expert Review of the global digital landscape, including competitors and adjacent comparators. This combination of various perspectives enables us to detail a comprehensive and up-to-date set of valuable insights as features, functionality, and content for defining a new digital experience.

Boomworks enhance organisation's digital solutions through our "Digital Experience Innovation" (DXI) process. DXI is deployed as a structured Catalyst Project to define future-state experiences in collaboration with stakeholders, business units, and your customers. It goes beyond the "Horizon 1" roadmap of tactical solutions, utilising a specialised Future State Ideation and Validation process to deliver clear direction for all digital initiatives.

Our goal is to generate innovative ideas, refine solutions, and enhance a project's target state with cutting-edge concepts. We co-create a unique Concept Portfolio through structured Ideation Sessions, developing Future Service Opportunities and exploring targeted UX Concepts delivered as a visually captivating Future State Vision.

Boomworks employ a Customer-Centred approach in customer and user-centred research to gather insights and validate digital experiences, ensuring they seamlessly meet user needs. The UXR Catalyst Project, enshrines the ethos of "Know Your Audience" within your organisation to ensure all teams gain a deeper understanding of their audience and reference them in all activities. This initiative focuses on uncovering valuable insights about your audiences and customers, validating decisions throughout project delivery. 

Combined with other Catalyst Projects, a UXR stream can integrate across projects to identify potential opportunities for further exploration, Deep Dive into research topics and validate solution options for delivery.